Customer Satisfaction

Welcome to the Customer Satisfaction subject, the available white papers are displayed below.

White Paperswhite papers rss

Call Centre - Driving Customer Satisfaction - JD Power

View the White Paper presentation below; … View

Consumer Satisfaction Benchmarking Report 2013: Aspect Software

38 per cent of complaints made to public sector organisations within the last year were unresolved, according to new research* into citizen satisfa… View

Global Contact Centre Benchmarking: Summary Report 2012: Dimension Data

The 15th Year of the Global Benchmarking report View

How Energy Companies Can Improve Customer Satisfaction: Aspect Software

How energy companies can improve customer satisfaction in target areas by listening more effectively to deliver rapid and maximum effectiveness. … View

Integrated vs. Unified (UC): Five Reasons Why Contact Centres Must Get Unified; Aspect Software

Imagine your contact center as a jigsaw puzzle, but each of the pieces has been provided by a different puzzle maker. One created the automatic cal… View

RightNow CX Cloud Service: Oracle

Best Practices for Improving First Contact Resolution (FCR) in the Contact Centre View

Ten Secrets to Boosting First Call Resolution (FCR)

In a challenging economic environment, holding on to existing customers is just as important as attracting new ones. Customer retention is one of m… View

Have you thought about checking out these related subjects?

Related Subjects

Print this page

Share this
email this page to a friend print this page