Customer Relationship Management (CRM)

Welcome to the Customer Relationship Management (CRM) subject.

Customer Relationship Management (CRM) is in the Custome Relationship Management (CRM) category. - View all

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Call Recording

Customer contact recording is increasingly on the agenda for organisations' overall CRM (Customer Relationship Marketing/Management) strategy, … View

Customer Relationship Management (CRM)

Customer relationship management (CRM) is basically the function of building a long standing relationship with a customer. This maximizes profits, sin… View

How to Measure Resolved Live

Measuring the level of resolution live is not always easy and whilst it can be undertaken manually, it should be supported through CRM systems. … View

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