Customer Care

Welcome to the Customer Care subject.

Customer Care is in the Training and Development category. - View all

Knowledge Bankview more…knowledge bank rss


Outbound dialling systems are typically used where high volumes of quick turnover outbound calls are required, such as when running outbound telema… View

Net Promoter

Net Promoter™ is both a loyalty metric and a discipline for using customer feedback to fuel profitable growth in your business. Developed by … View

Net Promoter Score (NPS)

NPS is based on the fundamental perspective that every company's customers can be divided into three categories: Promoters, Passives, and Detra… View

White Papersview more…white papers rss

Four Reasons Proactive Customer Care Means Customer Loyalty: Aspect Software

Too often contact centers are seen purely as cost centers. When companies bring down contact resolution time they push up agent productivity and sa… View

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