Culture

Welcome to the Culture subject, the available knowlege bank articles are displayed below.

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Communication - Stress

This is key to managing work-related stress, and a positive culture helps to reduce the risk.  Two elements of a positive culture are regular … View

How to Build a Culture

Follow some of these ideas to build or transform your own call centre culture - good workshop material View

Poor Call Centre Characteristics

Poor call centres are characterised by: Low pay Poor conditions Lack of breaks Mismanagement of staff Modern day sw… View

PriTel Rule 75

Often poor performing contact centres appear to be over-occupied, hence have little available time. 'Ready' puts us in the right behavi… View

Ready & Not Ready Levels

'Ready' puts us in the right behavioural modes of work (being Available to take calls + Talking to callers) to improve efficiency and maxim… View

Ready & Positive Behaviour

What Ready does is improve 'positive seat attendance' by minimising excess levels of Not Ready and at the same time, maximising Ready to a … View

Tele-Culture

Culture is this thing - this intangible cloud - which influences the way we do things. It influences how we behave personally and how we treat othe… View

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