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This ACD report itemises chronologically, short calls occurring within the set threshold for all Agents. See Interpretation for Agent Shor… View
Calls per hour is a useful indicator of efficiency levels right down from call centre to advisor level. However, that is all it should be an … View
As the name suggests these are calls of short duration. Short calls can be created by callers hanging-up or by agents ending calls prematurely… View
The key to a successful operation View
What Ready does is improve 'positive seat attendance' by minimising excess levels of Not Ready and at the same time, maximising Ready to a … View
This ACD report itemises chronologically, short calls occurring within the set threshold for the individual Agent. See Interpretation for … View
As the name suggests these are calls of short duration. Short calls can be created by callers hanging-up or by agents ending calls premat… View
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