Calls Per Agent

Welcome to the Calls Per Agent subject.

Calls Per Agent is in the Targets category. - View all

Knowledge Bankview more…knowledge bank rss

Calls Per Agent

This represents the average number of calls per agent in any given time period. This is total number of calls answered by the total number of a… View

Diminishing Returns

In economic terms, diminishing returns refers to how the marginal production of a factor of production, in contrast to the increase that would othe… View

White Papersview more…white papers rss

Productivity ACD Reporting Matrix

The document provides an overview of the key productivity measures View

Schedule Adherence ACD Reporting Measures

Provides an overview of the Key adherence measures to monitor View

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