Big Brother

Welcome to the Big Brother subject.

Big Brother is in the Stress category. - View all

Knowledge Bankview more…knowledge bank rss

Call Centre Stress

The 'bad' call centre reports, one way or another, indicate the 'big brother' syndrome developing in call centres.  High stres… View

Call Recording - Case Study 2

It has been a common misconception that call recording is a luxury, only needed by large contact centres, whereas small to medium sized businesses … View

Toolkitsview more…toolkits rss

Call Centre Advisor - Interview Questions (Free Toolkit)

Full set of competency based interview questions … View

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