Aspect Software

Welcome to the Aspect Software subject.

Aspect Software is in the Technology Suppliers (Invitation Only) category. - View all

Knowledge Bankview more…knowledge bank rss

Keeping Your Customers Online with Automation: Aspect Software

In today’s fast-paced world, customers want immediate and accurate assistance. When they call your company, they expect their call to be answ… View

White Papersview more…white papers rss

Answering Machine Detection: Aspect Software

This paper describes the Aspect Answer Machine Detection (AMD) operation of the Digital Communications Processor (DCP). Overview AMD accura… View

Back Office Process Management: Aspect Software

The Back-Office Staff Optimization Opportunity Contact centers and back-office departments are two of the most people-intensive functions in en… View

Connecting to the Empowered Customer: Aspect Software

How the right customer strategy can help companies succeed in the age of the empowered consumer Executive Summary Consumers have more power… View

Case Studiesview more…case studies rss

Advanced Quality Analysis: Aspect Software: BROCHURE

Analytics-driven quality ensures that your customer-facing resources are focused on what matters to the customer and your company – driving b… View

British Gas Unified IP (UC): Aspect Software

The Company British Gas provides gas, electricity and home repair services to millions of customers in Scotland, Wales and England. Part of the… View

British Gas Workforce Optimisation (WFO): Aspect Software

The Company British Gas Services (BGS) is the largest domestic central heating and gas appliance installation company in the UK, directly emplo… View

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