Welcome to the Answered Calls subject, the available knowlege bank articles are displayed below.
Calls per hour is a useful indicator of efficiency levels right down from call centre to advisor level. However, that is all it should be an … View
ACD day summary report for calls answered. … View
This ACD report is an intra-day time generated report. Often best viewed when slpit through the working window creating day time-segments. … View
The key to a successful operation View
'Ready' puts us in the right behavioural modes of work (being Available to take calls + Talking to callers) to improve efficiency and maxim… View
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