ACD Advisor Tracking

Welcome to the ACD Advisor Tracking subject.

ACD Advisor Tracking is in the Technology: Management Information Systems (MIS) category. - View all

Knowledge Bankview more…knowledge bank rss

Logged Off

This refers to either a situation where the agent is absent or in work but logged-off the telephone system. Whilst agents are in work it is goo… View

Logged On

This refers to a state in which the agent is logged onto the telephone system.    Once logged-on, agents are able to move into one of… View

Work Activity Modes (WAMs) - Advisor Tracking

Performance tracking tools are essential in any business to ensure compliance and delivery.  With the implementation of any advisor adherence … View

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Work Activity Modes (WAMs) - Advisor Tracking Stage 1

WAM tracking - Exception Report for staff with over 20% Wrap … View

Work Activity Modes (WAMs) - Advisor Tracking Stage 2

WAM Exception Report - Tracks staff with Wrap over 15% and Ready below 80% … View

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