Abandoned Calls

Abandoned Calls

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Balanced Scorecard of KPIs & Objectives (All Levels)

Balanced Scorecard indicating performance targets for all levels of staff. Including Timeliness & Quality on one sheet for objectives … View

CC Calculators - Erlang Calculator

For given service level and call variables, calculates - Agents, trunks, service level, percent queues, percent abandoned, utilisation, ASA. … View

Daily & Cumulative Trend Volumes & SL

Track daily volumes, calls received, abandoned, service level and Avg Response Times. This also provides charts showing daily versus cumulative tre… View

Daily 6wk Trend by 30 mins 0800-1800 - Fridays

Track daily trends for day on day for 6wks by 30 min intervals. You can input your own calls per person hour to view productivity charts … View

Daily 6wk Trend by 30 mins 0800-1800 - Fridays (Template)

Track daily trends for day on day for 6wks by 30 min intervals. You can input your own calls per person hour to view productivity charts … View

Day Week Month & YoY Perf Data

Track Perfromance by day, week and month - compare with previous year - tracks Calls received, answered, abandoned, abandoned percentage, delay and… View

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