As customer behaviour, preferences, and buying habits change, the telephone has grown to become a powerful and profitable business tool. Not all companies are fully harnessing it’s power or getting the best out of their operation and people, are you?

Let our considerable experience in this sector, support your business goals. As the contact centre market continues to grow at a rapid pace, more and more companies are looking to partner organisations with a good pedigree in operational practice.

priTel is a millennium company, founded in 2000 by Prit Ahluwalia, director and principal interim manager and consultant. Prit has been recognised for his outstanding achievements and excellence in the telebusiness industry, with awards in the field of contact centre and customer service excellence.

priTel provide advice to clients on strategy, operations management, IT and human resource issues. priTel prides itself in providing solutions, which will deliver operational effectiveness and quality - an award winner for excellence and best practice.

Our primary goal is to ensure that your vital customer interphase, your contact centre or customer service function, is operating at the highest level of efficiency, whilst delivering customer and employee satisfaction.

We deliver improved productivity and performance through operational effectiveness programmes and our in depth understanding of contact centres and the interaction of;

- People
- Performance
- Culture
- Processes
- Systems

Managing and improving contact centres requires specialised knowledge and skills to make the appropriate return on investment.

Put simply, we make contact centres better and build great customer experiences.