Work Activity Modes (WAMs)

Work Activity Modes

Toolkitstoolkits rss

priTel's Rule 75 - Efficiency & Stress Guage (Excel Model)

Use these tools to check efficiency and stress levels of your call centre … View

Work Activity Modes (WAMs) - Advisor Tracking Stage 1

WAM tracking - Exception Report for staff with over 20% Wrap … View

Work Activity Modes (WAMs) - Advisor Tracking Stage 2

WAM Exception Report - Tracks staff with Wrap over 15% and Ready below 80% … View

Work Activity Modes (WAMs) - Call Centre 1

For Advanced Excel users only - reporting for Work Activity Modes (Includes running averages for Occupancy & Ready) … View

Work Activity Modes (WAMs) - Call Centre 2

For Advanced Excel users only - reporting for Work Activity Modes (Includes running averages for Occupancy & Ready) … View

Work Activity Modes (WAMs) - Monthly League Competition

Fixtures and league tables for team competition to improve Ready (Talk + Available time) … View

Work Activity Modes (WAMs) - Set-up Guidelines

Documents to support Work Activity Mode implementation - including staff handouts. … View

Work Activity Modes (WAMs) - Team Reporting

Team reporting for Work Activity Modes - records each WAM (Talk, Available, Wrap, Breaks) together with Occupancy and Ready by both time and percen… View

Print this page

Share this
email this page to a friend print this page