Walkaway Codes

Walkaway Codes

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Adherence to Work Activity Mode (WAM)

Adherence to schedule is sometimes referred to as 'customer time' as it covers the Work Activity Modes of Talk time, After Call Wrap time a… View

Poor Performance without Work Activity Modes (WAMs)

To enable your call centre to achieve maximum efficiency, the deployment of Work Activity Modes (WAMs) is essential. If you come across a poor … View

Walkaway Codes (AUX or Auxiliary)

Walkaway codes are used to define agent activity when they are logged into the ACD but working on a non-call related activity. (Also known a Auxili… View

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