UK and IrelandTelesales
Telesales
Toolkitstoolkits rss
Building Rapport - Training Module (Free Toolkit)
A toolkit developed to build rapport View
Call Monitoring Form - Outbound Sales 1 (Criteria)
Call Monitoring form for outbound telesales - weighted criteria … View
Call Monitoring Form - Outbound Sales 1 (Feedback)
Quality monitoring advisor feedback form for outbound sales … View
Call Monitoring Form - Outbound Sales 1 (Scores)
Quality Monitoring form score sheet for outbound sales … View
Call Monitoring Form - Outbound Sales 1 (Team Spread)
Quality monitoring spreadsheet to capture scores from advisors to team/CC level … View
Call Monitoring Form - Outbound Sales 2 (Criteria)
Call monitoring from for outbound sales - weighted criteria … View
Call Monitoring Form - Outbound Sales 2 (Feedback)
Quality monitoring advisor feedback form for outbound sales … View
Call Monitoring Form - Outbound Sales 3
Outbound sales quality monitoring form … View
Call Monitoring Form - Telemarketing
Quality monitoring form for telemarketing campaigns … View
Closing Techniques - Training Module (Free Toolkit)
A toolkit developed to deliver the appropriate call closure View
Handling Objections - Training Module (Free Toolkit)
A toolkit developed to support you with handling objections View
Objection Handling for Outbound Upsell - (Free Toolkit)
It is important that we handle any customer objection correctly and efficiently in order to secure a sale. There are many factors to take into … View
Requirements for Call Monitoring
Covers all advisor quality monitoring requirements to deliver the perfect call … View
Telesales Advisor - Inbound Interactive Exercise
Telesales inbound advisor role play featuring customer service, answering initial enquiry. Going on to promote and sell an additional sports channe… View
Telesales Advisor - Inbound Interactive Exercise Mark Sheet
A marking sheet which accompanies the interactive exercise "Add Sports channel" … View
Telesales Advisor - Outbound Interactive Exercise
Telesales outbound advisor role play featuring a call to offer sports channel at promotional rates … View
Telesales Advisor - Outbound Interactive Exercise Mark Sheet
A marking sheet which accompanies the interactive exercise "Sports Channel" … View