UK and IrelandTelemarketing
Telemarketing
Knowledge Bankknoweldge bank rss
Cross Sell
Cross selling occurs, where a telesales agent takes advantage of a sales situation to promote other complimenatry products or services. A calle… View
Decision Maker Contact (DMC) or Right-Party Contact (RPC)
Decision Maker Contact (DMC) is a phrase used in outbound telemarketing. A decision maker is the account holder, the person who the company con… View
Diallers
Outbound dialling systems are typically used where high volumes of quick turnover outbound calls are required, such as when running outbound telema… View
Do Not Call Hits Home
Telemarketing Comapnies Unsure of How to Make up Lost Revenue View
Internal Telemarketing: Making the same mistakes
Many companies will look at telemarketing projects and decide to carry out this activity Internally. This can be for many reasons, but mostly peopl… View
Lead Generation
Many contact centres generate leads for other companies or departments. Lead generation is about creating a level of interest with a customer, … View
Nuisance Call
The term “nuisance calls” can be applied to a range of different types of calls. However, for most consumers it primarily relates to ca… View
Nuisance Call Action Plan 2014
The first comprehensive and co-ordinated effort to tackle nuisance calls has been unveiled today by Culture Secretary Maria Miller. The Nuisanc… View
Nuisance Calls: Department of Culture, Media & Sport Response to Which?
DCMS response to Which? led Taskforce recommendations for Government of 8 December 2014 10. The Department of Culture, Media and Sport, and the… View
Nuisance Calls: Reducing the Threshold for Enforcement: Conclusion
Proposal to lower the legal threshold for the Privacy and Electronic Communications (EC Directive) Regulations 2003 (“PECR”) for … View
Nuisance Calls: Reducing the Threshold for Enforcement: Proposal
Proposal to lower the legal threshold for enforcement of the Privacy and Electronic Communications (EC Directive) Regulations 2003 (“PECR&rdq… View
Outbound
Outbound calls are generated by call centre agents and made to customers or prospects. Calls can be made for telesales, cross and upselling, te… View
Predictive Dialling
A Predictive Dialler is a system that automatically dials outbound telephone calls from a pre-determined calling list. The dialler presents an … View
Predictive Dialling ROI
Predictive diallers have considerably enhanced outbound calling by the use automation. In some cases, predictive dialling can improve product… View
Telemarketing
Also covers Telesales View
Telemarketing Sales Rule (2003) - USA
Federal Trade Commission amends the rules for US Telemarketing Companies View
Telemarketing: Cost effective or just plain costly?
Marketing by its very nature is a volatile beast at the best of times and with the maze of marketing activities on offer, it can be difficult to de… View
The Telephone Preference Service (TPS) UK
The Telephone Preference Service (TPS) is a free service. It is the official central opt out register on which consumers can record a preference no… View