Speech Technologies

Welcome to the Speech Technologies subject, the available white papers are displayed below.

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Eight Essential Steps to Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness: Aspect Software

For years, the goal of the contact center has been to operate efficiently, keeping costs as low as possible. During the recent economic downturn, c… View

Mastering First Contact Resolution (FCR) with Analytics: VPI

One of the best things you can do for your customers and for your company when providing customer support is to answer their questions and fix thei… View

Ten Secrets to Boosting First Call Resolution (FCR)

In a challenging economic environment, holding on to existing customers is just as important as attracting new ones. Customer retention is one of m… View

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