Speech Analytics

Welcome to the Speech Analytics subject.

Speech Analytics is in the Technology: Speech Analytics category. - View all

Knowledge Bankview more…knowledge bank rss

Contact Propensity

Contact propensity is referred to as the likelihood of a customer repeat contact. This propensity is said to increase where after call wrap not… View

Speech Analytics

Speech analytics is the process of analyzing recorded calls to gather information, brings structure to customer interactions and exposes informatio… View

White Papersview more…white papers rss

Contact Centre Intelligence and KPIs: Aspect Software

Leveraging Performance Optimisation to Help Achieve Corporate Objectives During the past decade or so, companies have had to shift the way they… View

Global Contact Centre Benchmarking: Summary Report 2012: Dimension Data

The 15th Year of the Global Benchmarking report View

How Energy Companies Can Improve Customer Satisfaction: Aspect Software

How energy companies can improve customer satisfaction in target areas by listening more effectively to deliver rapid and maximum effectiveness. … View

Case Studiesview more…case studies rss

Advanced Quality Analysis: Aspect Software: BROCHURE

Analytics-driven quality ensures that your customer-facing resources are focused on what matters to the customer and your company – driving b… View

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