Shrinkage Absences

Welcome to the Shrinkage Absences subject, the available knowlege bank articles are displayed below.

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Base Staff

Base staff refers to the absolute minimum number of full time equivalent staff required to meet service level. So if using an erlang calculator… View

Call Forecasting - Key Enablers

What do you need to take into account when considering call forecasts? View

Rostered Staff Factor (RSF)

Rostered Staff Factor (RSF) refers to the number of scheduled staff required to meet service level, non-demand work service levels and people activ… View

Shrinkage Absences

Do you allow for appropriate staff shrinkage in your centre? View

Shrinkage Absences - Stress

Call handlers should not be expected to read training material or maintain their knowledge of products and promotions between calls, unless there a… View

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