Short Calls

Welcome to the Short Calls subject, the available knowlege bank articles are displayed below.

Knowledge Bankknoweldge bank rss

Agent Short Call Report for ACD Group

This ACD report itemises chronologically, short calls occurring within the set threshold for all Agents. See Interpretation for Agent Shor… View

Calls Per Hour

Calls per hour is a useful indicator of efficiency levels right down from call centre to advisor level.  However, that is all it should be an … View

First Contact Resolution (FCR): Customer Perspective - External Resolved

First Call Resolution can be seen from both the customer and agent perspective. With this in mind, it is usual to adopt two measures; both an exter… View

Interpretation for Agent Short Call Report for ACD Group

As the name suggests these are calls of short duration. Short calls can be created by callers hanging-up or by agents ending calls prematurely… View

Short Call for ACD Individual Agent Report

This ACD report itemises chronologically, short calls occurring within the set threshold for the individual Agent. See Interpretation for … View

Short Calls

As the name suggests these are calls of short duration.  Short calls can be created by callers hanging-up or by agents ending calls premat… View

Print this page

Share this
email this page to a friend print this page