Resource Planning / Workforce Management (WFM)

Resource Planning

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Contact Centre Intelligence and KPIs: Aspect Software

Leveraging Performance Optimisation to Help Achieve Corporate Objectives During the past decade or so, companies have had to shift the way they… View

Contact Centre Performance Optimisation for Outbound Collections and Telemarketing: Aspect Software

All contact centers face a common and continual challenge – how to best maximize staff performance without needing to add headcount when call… View

Guide to Resource Planning

The Cactus Search beginners guide to resource planning View

Performance Optimisation: Aspect Software

If your operations are comparable to those of the typical multi-channel contact center, you’re currently spending 60 to 70 percent of your bu… View

Schedule Adherence ACD Reporting Measures

Provides an overview of the Key adherence measures to monitor View

Workforce Management to Workforce Productivity: Aspect Software

If your company wants to remain competitive, then your contact center has to go beyond cost savings and become a revenue contributor. The tradition… View

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