UK and IrelandResource Planning / Workforce Management (WFM)
Resource Planning
Case Studiescase studies rss
British Gas Workforce Optimisation (WFO): Aspect Software
The Company British Gas Services (BGS) is the largest domestic central heating and gas appliance installation company in the UK, directly emplo… View
Hilton Reservations Worldwide Workforce Management (WFM): Aspect Software
Efficient staffing for a contact centre that helps maintain a reputation for hospitality The Company Hilton Reservations Worldwide is the c… View
Maxima Advantage Vantage Point: Pipkins Hosted Workforce Management: BROCHURE
Pipkins WorkforceScheduling.com Is a low cost subscription-based Workforce Management solution for small centres. Read the full case study… View
NICE IEX Workforce Management (WFM): NICE: BROCHURE
A comprehensive workforce management solution for improving the efficiency and effectiveness of your business View
Productive Workforce: Aspect Software: BROCHURE
A workforce optimisation solution that ensures consistently exceptional customer experiences Today’s consumers – Consumer 2.0 … View
Q-Max Workforce Management (WFM)
For an overview of the key features of Q-Max Workforce Management, read the white paper below. … View
Q-Max: Provides WFM to EDF Energy
Q-Max workforce management in the utility sector with EDF Energy View
Turning Social Media into a Customer Care Channel: Aspect Software: BROCHURE
Aspect transforms social media into a true customer care channel, bringing it in line with customer experience and service best practices and workf… View