Customer Care

Welcome to the Customer Care subject, the available knowlege bank articles are displayed below.

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Diallers

Outbound dialling systems are typically used where high volumes of quick turnover outbound calls are required, such as when running outbound telema… View

Net Promoter

Net Promoter™ is both a loyalty metric and a discipline for using customer feedback to fuel profitable growth in your business. Developed by … View

Net Promoter Score (NPS)

NPS is based on the fundamental perspective that every company's customers can be divided into three categories: Promoters, Passives, and Detra… View

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