Welcome to the Progressive Dialler subject, the available white papers are displayed below.
This paper describes the Aspect Answer Machine Detection (AMD) operation of the Digital Communications Processor (DCP). Overview AMD accura… View
In recent years, the UK’s telemarketing industry has been asking whether it has a future. Industry telemarketing practice has been variable a… View
How to optimise your outbound contact activities View
Balancing customer choice, customer service and cost The contact centre’s purpose has changed from transactional activity to one where yo… View
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UK and Ireland