Productivity

Welcome to the Productivity subject, the available white papers are displayed below.

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Controlling Contact Centre Chaos with Unified Communications (UC): Aspect Software

Anyone running a contact center is already well aware of the need to provide multiple channels of communication to their customers. For years, ever… View

Integrated vs. Unified (UC): Five Reasons Why Contact Centres Must Get Unified; Aspect Software

Imagine your contact center as a jigsaw puzzle, but each of the pieces has been provided by a different puzzle maker. One created the automatic cal… View

Productivity ACD Reporting Matrix

The document provides an overview of the key productivity measures View

Schedule Adherence ACD Reporting Measures

Provides an overview of the Key adherence measures to monitor View

Workforce Management to Workforce Productivity: Aspect Software

If your company wants to remain competitive, then your contact center has to go beyond cost savings and become a revenue contributor. The tradition… View

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