UK and IrelandOutsourcing
Welcome to the Outsourcing subject, the available knowlege bank articles are displayed below.
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Build, Operate & Transfer (BOT)
Build, Operate and Transfer (BOT) relates to outsourcing. Under this model, a company helps set up the operations that the Joint Venture partne… View
Bureau
A call centre bureau is an outsourced facility which partners with a company to provide call and fulfilment services. Services include; … View
Call Centre Outsourcing - Financial Implications
Call center outsourcing is proving to be one of the most successful ways to increase cost effectiveness. Companies like GE, American Express, Sprin… View
Cold & Warm Calls
This involves companies making outbound calls to prospective new customers. Calls can be warm or cold - a warm call is where a relationship alr… View
Internal Telemarketing: Making the same mistakes
Many companies will look at telemarketing projects and decide to carry out this activity Internally. This can be for many reasons, but mostly peopl… View
Outsourcing
Outsourcing is a process by which companies partner with third party specialist organisations, who undertake the processing of a function on their … View
Telemarketing
Also covers Telesales View
Threats to UK Call Centre Business
The traditional players UK & US face some real threats and concerns and must move to improve costs and standards. Failure to do so would … View
TUPE - The Transfer of Undertakings (Protection of Employment) Regulations 2006 - (UK)
The Transfer of Undertakings (Protection of Employment) Regulations (TUPE) protects employees' terms and conditions of employment when a busine… View