Out of Hours (OOH)

Welcome to the Out of Hours (OOH) subject, the available knowlege bank articles are displayed below.

Knowledge Bankknoweldge bank rss

First Contact Resolution (FCR) Levels and Skills Based Routing (SBR)

Whilst there is always a clear desire to match the call subject matter with the appropriately skilled agent, this is not always possible, resulting… View

Have you thought about checking out these related subjects?

Related Subjects

Print this page

Share this
email this page to a friend print this page