UK and IrelandWelcome to the subject, the available case studies are displayed below.
Case Studiescase studies rss
Advanced Quality Analysis: Aspect Software: BROCHURE
Analytics-driven quality ensures that your customer-facing resources are focused on what matters to the customer and your company – driving b… View
British Gas Unified IP (UC): Aspect Software
The Company British Gas provides gas, electricity and home repair services to millions of customers in Scotland, Wales and England. Part of the… View
British Gas Workforce Optimisation (WFO): Aspect Software
The Company British Gas Services (BGS) is the largest domestic central heating and gas appliance installation company in the UK, directly emplo… View
BT's Provides Outsourced Managed Switchboard Service
Outsourcing of operator service to improve performnace and cost View
Electric Utility Outbound Collections: Aspect Software
The Business Challenge An electric utility company was looking for a solution that would address the following business challenges – all … View
First Call Resolution (FCR): Customer Relationship Metrics
Post call IVR surveys are now growing in importance in improving the customer experience and right first time approache sin contact centres. Se… View
Hilton Reservations Worldwide Workforce Management (WFM): Aspect Software
Efficient staffing for a contact centre that helps maintain a reputation for hospitality The Company Hilton Reservations Worldwide is the c… View
Maxima Advantage Vantage Point: Pipkins Hosted Workforce Management: BROCHURE
Pipkins WorkforceScheduling.com Is a low cost subscription-based Workforce Management solution for small centres. Read the full case study… View
NICE IEX Workforce Management (WFM): NICE: BROCHURE
A comprehensive workforce management solution for improving the efficiency and effectiveness of your business View
Nuance's Speech Technology Appication
A case study looking at speech at T-Mobile View
Optimised Collections: Aspect Software: BROCHURE
Optimized Collections delivers a new way to improve collections processes by allocating resources, tracking performance and applying the most effective contact strategies View
Productive Workforce: Aspect Software: BROCHURE
A workforce optimisation solution that ensures consistently exceptional customer experiences Today’s consumers – Consumer 2.0 … View
Q-Max Workforce Management (WFM)
For an overview of the key features of Q-Max Workforce Management, read the white paper below. … View
Q-Max: Provides WFM to EDF Energy
Q-Max workforce management in the utility sector with EDF Energy View
Turning Social Media into a Customer Care Channel: Aspect Software: BROCHURE
Aspect transforms social media into a true customer care channel, bringing it in line with customer experience and service best practices and workf… View
Unified Outreach: Aspect Software: BROCHURE
Unified Communications Application for the Debt Recovery View
Voice Portal and Proactive Contact: Avaya
Avaya's successful implementation into a credit union View