Mystery Shopping

Welcome to the Mystery Shopping subject, the available knowlege bank articles are displayed below.

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A 'Box' Full of Quality

Too many call centres simply don't do quality, never mind have a quality process to support their call handling.  Why does this happen?&nb… View

Call Recording for Mystery Shoppers

TP was amongst the first to recognise the need for business continuity and exceptional workload management in contact centres, they trebled the siz… View

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