Outsourcing
Welcome to the Outsourcing subject.
Outsourcing is in the Outsourcing and Bureaus category. - View all
Knowledge Bankview more…knowledge bank rss
Build, Operate & Transfer (BOT)
Build, Operate and Transfer (BOT) relates to outsourcing. Under this model, a company helps set up the operations that the Joint Venture partne… View
Bureau
A call centre bureau is an outsourced facility which partners with a company to provide call and fulfilment services. Services include; … View
Call Centre Outsourcing - Financial Implications
Call center outsourcing is proving to be one of the most successful ways to increase cost effectiveness. Companies like GE, American Express, Sprin… View
White Papersview more…white papers rss
Clients Guide to Outsourcing (DMA)
In recent years, the UK’s telemarketing industry has been asking whether it has a future. Industry telemarketing practice has been variable a… View
Eight Essential Steps to Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness: Aspect Software
For years, the goal of the contact center has been to operate efficiently, keeping costs as low as possible. During the recent economic downturn, c… View
Case Studiesview more…case studies rss
BT's Provides Outsourced Managed Switchboard Service
Outsourcing of operator service to improve performnace and cost View
Toolkitsview more…toolkits rss
Call/Contact Centre Manager Outsourcing - Job Description (Free Toolkit)
Full role/job description for Outsourcing Call/Contact Manager … View
Costs - Per Call / Agent / Revenue / Profit
Calculate Agent costs per hour, costs per call, revenue per call, profit per call, total costs … View