Human Resources

Welcome to the Human Resources subject, the available knowlege bank articles are displayed below.

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Flexi Time

Flexi time doesn't really have a place in contact centres.  It is a policy, by which employees can vary their working hours to gain credit… View

Flexi Time Policy

INTRODUCTION A Flexi time system allows employees, subject to certain conditions, to vary their working hours.  The aim is to improve the … View

How to Calculate Staff Attrition

The attrition rate is a factor, normally expressed as a percentage, reflecting the degree of losses of personnel due to various causes within a spe… View

Overtime

Overtime occurs when staff work over their scheduled hours at a time and half or double pay. It has it's uses for short-term crisis or inci… View

Temporary or Contract Staff

Contact centres rely heavily on temporary or contract workers to service their front-line operations. The key reasons for this is increased fle… View

The Conduct of Employment Agencies and Employment Business Regulations 2003 (UK)

The long-awaited review of the Employment Agencies Regulations came into force on 6 April 2004 as the 'Conduct of Employment Agencies / Busines… View

TUPE - The Transfer of Undertakings (Protection of Employment) Regulations 2006 - (UK)

The Transfer of Undertakings (Protection of Employment) Regulations (TUPE) protects employees' terms and conditions of employment when a busine… View

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