Erlang

Welcome to the Erlang subject, the available toolkits are displayed below.

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CC Calculator 1 - Expected Results from your Agent Nos. (30 min period)

Validate your expected performance results from the number of agents you have for a selected 30 min period (covers occupancy, service level and Avg… View

CC Calculator 2 - Expected Results from Total Call Input

Validate your expected performance results from the No. of agents you have for each 30 min interval of the day. Your total call volume for the day … View

CC Calculator 3 - Expected Results from Interval Call Input

Validate your expected performance results from the number of agents you have for each 30 min interval. You input actual call volumes for each 30 m… View

CC Calculators - Erlang Calculator

For given service level and call variables, calculates - Agents, trunks, service level, percent queues, percent abandoned, utilisation, ASA. … View

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