Welcome to the Channel Switching subject.
Channel Switching is in the Omni-Channel (Multi) category. - View all
As customer contact migrates to non-telephony channels, the phrase omni-channel has become popular to describe muti-channel contact points. The… View
The 15th Year of the Global Benchmarking report View
Balancing customer choice, customer service and cost The contact centre’s purpose has changed from transactional activity to one where yo… View
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