Costs

Welcome to the Costs subject, the available white papers are displayed below.

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Clients Guide to Outsourcing (DMA)

In recent years, the UK’s telemarketing industry has been asking whether it has a future. Industry telemarketing practice has been variable a… View

Eight Essential Steps to Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness: Aspect Software

For years, the goal of the contact center has been to operate efficiently, keeping costs as low as possible. During the recent economic downturn, c… View

Integrated vs. Unified (UC): Five Reasons Why Contact Centres Must Get Unified; Aspect Software

Imagine your contact center as a jigsaw puzzle, but each of the pieces has been provided by a different puzzle maker. One created the automatic cal… View

RightNow CX Cloud Service: Oracle

Best Practices for Improving First Contact Resolution (FCR) in the Contact Centre View

Ten Secrets to Boosting First Call Resolution (FCR)

In a challenging economic environment, holding on to existing customers is just as important as attracting new ones. Customer retention is one of m… View

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