Collections Debt Recovery

Welcome to the Collections Debt Recovery subject, the available white papers are displayed below.

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Answering Machine Detection: Aspect Software

This paper describes the Aspect Answer Machine Detection (AMD) operation of the Digital Communications Processor (DCP). Overview AMD accura… View

Contact Centre Performance Optimisation for Outbound Collections and Telemarketing: Aspect Software

All contact centers face a common and continual challenge – how to best maximize staff performance without needing to add headcount when call… View

Optimising the Collections Process: Aspect Software

Consumer debt has ballooned to record levels, topping $11 trillion in the U.S.1 A rising number of consumers face a precarious balancing act, force… View

Performance Optimisation: Aspect Software

If your operations are comparable to those of the typical multi-channel contact center, you’re currently spending 60 to 70 percent of your bu… View

Why Multichannel Contact Centres Need a Dialler: Rostrvm Solutions

Balancing customer choice, customer service and cost The contact centre’s purpose has changed from transactional activity to one where yo… View

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