Collections Debt Recovery

Welcome to the Collections Debt Recovery subject, the available knowlege bank articles are displayed below.

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Conversion Rate

A conversion rate can take many forms and measures the success, where the agent has to deliver an outcome from a call. An outcome can be any nu… View

Diallers

Outbound dialling systems are typically used where high volumes of quick turnover outbound calls are required, such as when running outbound telema… View

Outbound

Outbound calls are generated by call centre agents and made to customers or prospects. Calls can be made for telesales, cross and upselling, te… View

Predictive Dialling

A Predictive Dialler is a system that automatically dials outbound telephone calls from a pre-determined calling list. The dialler presents an … View

Predictive Dialling ROI

Predictive diallers have considerably enhanced outbound calling by the use automation.  In some cases, predictive dialling can improve product… View

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