UK and IrelandCoaching
Welcome to the Coaching subject, the available toolkits are displayed below.
Toolkitstoolkits rss
Call Monitoring Form - 1
Coaching form for quality monitoring … View
Call Monitoring Form - 2
Quality monitoring form … View
Call Monitoring Form - 3
Call quality monitoring form identifying voice and tone standards … View
Call Monitoring Form - Outbound Sales 1 (Criteria)
Call Monitoring form for outbound telesales - weighted criteria … View
Call Monitoring Form - Outbound Sales 1 (Feedback)
Quality monitoring advisor feedback form for outbound sales … View
Call Monitoring Form - Outbound Sales 1 (Scores)
Quality Monitoring form score sheet for outbound sales … View
Call Monitoring Form - Outbound Sales 1 (Team Spread)
Quality monitoring spreadsheet to capture scores from advisors to team/CC level … View
Call Monitoring Form - Outbound Sales 2 (Criteria)
Call monitoring from for outbound sales - weighted criteria … View
Call Monitoring Form - Outbound Sales 2 (Feedback)
Quality monitoring advisor feedback form for outbound sales … View
Call Monitoring Form - Outbound Sales 3
Outbound sales quality monitoring form … View
Call Monitoring Form - Tele-skills Assessment
Tele-skills Assessment Form identifying positive and negative indicators for monitoring … View
Call Monitoring Form - Tele-skills Assessment (Comments)
Tele-skills Assessment Form including positive and negative indicators. Form includes space for observation comments … View
Call Monitoring Form - Tele-skills Assessment (Results Bars)
Compliments Word documents - takes input reults and provides bar charts for individual, team or call centre … View
Call Monitoring Form - Telemarketing
Quality monitoring form for telemarketing campaigns … View
Coaching - Training Module (Free Toolkit)
A toolkit developed to support coaching View
Requirements for Call Monitoring
Covers all advisor quality monitoring requirements to deliver the perfect call … View
Self Confidence - Interview Questions (Free Toolkit)
Full set of competency based interview questions … View
Work Activity Modes (WAMs) - Advisor Tracking Stage 1
WAM tracking - Exception Report for staff with over 20% Wrap … View
Work Activity Modes (WAMs) - Advisor Tracking Stage 2
WAM Exception Report - Tracks staff with Wrap over 15% and Ready below 80% … View