Call Routing
Call Routing is in the Technology: Call Routing category. - View all
Call priority allows companies to prioritise the importance of calls. This means calls entering a queue behind other calls can be prioritised a… View
Calls can be routed by the ACD to groups of agents by a number of predetermined commands. This can include routing by; Skills, produ… View
A virtual call centre refers to a call centre which is made up of two or more different sites. Take a billing call centre for a mobil… View
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