Call Recording

Call Recording

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Call Centre Stress

The 'bad' call centre reports, one way or another, indicate the 'big brother' syndrome developing in call centres.  High stres… View

Call Monitoring

Also known as Quality Monitoring View

Call Recording

Customer contact recording is increasingly on the agenda for organisations' overall CRM (Customer Relationship Marketing/Management) strategy, … View

Call Recording - Case Study 1

It all began in the back of a cab 50 years ago, when four taxi drivers decided to start a business together. They could not possibly have envisaged… View

Call Recording - Case Study 2

It has been a common misconception that call recording is a luxury, only needed by large contact centres, whereas small to medium sized businesses … View

Call Recording for Mystery Shoppers

TP was amongst the first to recognise the need for business continuity and exceptional workload management in contact centres, they trebled the siz… View

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