UK and IrelandCall Centre Advisor
Welcome to the Call Centre Advisor subject, the available toolkits are displayed below.
Toolkitstoolkits rss
Building Rapport - Training Module (Free Toolkit)
A toolkit developed to build rapport View
Call Centre Advisor - Job Description 1 (Free Toolkit)
Full job/role description for a Call Centre Advisor … View
Call Centre Advisor - Job Description 2 (Free Toolkit)
Full role/job description for Call Centre Advisor … View
Closing Techniques - Training Module (Free Toolkit)
A toolkit developed to deliver the appropriate call closure View
Customer Service Representative - Interactive Exercise
Customer Service inbound role play answering a customer query. Resolving the appointment query. … View
Customer Service Representative - Interactive Exercise Marking Sheet
A marking sheet which accompanies the interactive exercise "Roofing Company" … View
Effective Questioning - Training Module (Free Toolkit)
So much time is lost in contact centres through ineffective questioning and poor listening. If we get it right we achieve first time fix and … View
Employment Contract - Call Centre Advisor
Full contract details from appointment for Call Centre Advisor … View
Handling Objections - Training Module (Free Toolkit)
A toolkit developed to support you with handling objections View
Monitoring - Agent & Team Performance (part 1)
Comprehensive agent and team monitoring - covering quality scores, productivity, adherence to schedule and sickness. … View
Monitoring - Agent & Team Performance (part 2)
Comprehensive agent and team monitoring - covering quality scores, productivity, adherence to schedule and sickness. … View
Objection Handling for Outbound Upsell - (Free Toolkit)
It is important that we handle any customer objection correctly and efficiently in order to secure a sale. There are many factors to take into … View
Senior Call Centre Advisor - Job Description (Free Toolkit)
Full role/job dscription for a senior call centre advisor … View
Telesales Advisor - Inbound Interactive Exercise
Telesales inbound advisor role play featuring customer service, answering initial enquiry. Going on to promote and sell an additional sports channe… View
Telesales Advisor - Inbound Interactive Exercise Mark Sheet
A marking sheet which accompanies the interactive exercise "Add Sports channel" … View
Telesales Advisor - Outbound Interactive Exercise
Telesales outbound advisor role play featuring a call to offer sports channel at promotional rates … View
Telesales Advisor - Outbound Interactive Exercise Mark Sheet
A marking sheet which accompanies the interactive exercise "Sports Channel" … View