Blending

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Blending

A term used to define the use of agent groups involved in both inbound and outbound calling. Outbound calling is generally done during cal… View

Diallers

Outbound dialling systems are typically used where high volumes of quick turnover outbound calls are required, such as when running outbound telema… View

Predictive Dialling

A Predictive Dialler is a system that automatically dials outbound telephone calls from a pre-determined calling list. The dialler presents an … View

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