Attrition Turnover

Welcome to the Attrition Turnover subject, the available white papers are displayed below.

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Four Reasons Proactive Customer Care Means Customer Loyalty: Aspect Software

Too often contact centers are seen purely as cost centers. When companies bring down contact resolution time they push up agent productivity and sa… View

Global Contact Centre Benchmarking: Summary Report 2012: Dimension Data

The 15th Year of the Global Benchmarking report View

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