Attrition Turnover

Welcome to the Attrition Turnover subject, the available knowlege bank articles are displayed below.

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Attrition - Agents

Also referred to as staff turnover View

Call Recording

Customer contact recording is increasingly on the agenda for organisations' overall CRM (Customer Relationship Marketing/Management) strategy, … View

How to Calculate Staff Attrition

The attrition rate is a factor, normally expressed as a percentage, reflecting the degree of losses of personnel due to various causes within a spe… View

Temp to Perm

'Temp to Perm' is a phrase used which usually describes a process of converting temporary workers to permanent ones. Contact centres re… View

Temporary or Contract Staff

Contact centres rely heavily on temporary or contract workers to service their front-line operations. The key reasons for this is increased fle… View

Threats to UK Call Centre Business

The traditional players UK & US face some real threats and concerns and must move to improve costs and standards.  Failure to do so would … View

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