Welcome to the Attendance subject, the available knowlege bank articles are displayed below.
Sickness Management View
Flexi time doesn't really have a place in contact centres. It is a policy, by which employees can vary their working hours to gain credit… View
What happens when it is not going right? Yes, you start to count your heads! As long as you are in control of your variables and can understand… View
'Ready' puts us in the right behavioural modes of work (being Available to take calls + Talking to callers) to improve efficiency and maxim… View
What Ready does is improve 'positive seat attendance' by minimising excess levels of Not Ready and at the same time, maximising Ready to a … View
Do you allow for appropriate staff shrinkage in your centre? View
The traditional players UK & US face some real threats and concerns and must move to improve costs and standards. Failure to do so would … View
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UK and Ireland