UK and IrelandAspect Software
Welcome to the Aspect Software subject, the available white papers are displayed below.
White Paperswhite papers rss
Answering Machine Detection: Aspect Software
This paper describes the Aspect Answer Machine Detection (AMD) operation of the Digital Communications Processor (DCP). Overview AMD accura… View
Back Office Process Management: Aspect Software
The Back-Office Staff Optimization Opportunity Contact centers and back-office departments are two of the most people-intensive functions in en… View
Connecting to the Empowered Customer: Aspect Software
How the right customer strategy can help companies succeed in the age of the empowered consumer Executive Summary Consumers have more power… View
Consumer Satisfaction Benchmarking Report 2013: Aspect Software
38 per cent of complaints made to public sector organisations within the last year were unresolved, according to new research* into citizen satisfa… View
Contact Center: The Logical Starting Point for Every Unified Communications (UC) Strategy: Aspect Software
Chances are your company is in the midst of deploying its unified communications (UC) strategy and your IT department is working hard to deploy new… View
Contact Centre Intelligence and KPIs: Aspect Software
Leveraging Performance Optimisation to Help Achieve Corporate Objectives During the past decade or so, companies have had to shift the way they… View
Contact Centre Performance Optimisation for Outbound Collections and Telemarketing: Aspect Software
All contact centers face a common and continual challenge – how to best maximize staff performance without needing to add headcount when call… View
Controlling Contact Centre Chaos with Unified Communications (UC): Aspect Software
Anyone running a contact center is already well aware of the need to provide multiple channels of communication to their customers. For years, ever… View
Data & Information Security: Aspect Software
The headlines are full of stories about organizations that have somehow compromised the security of the information used in their business operatio… View
Disaster Recovery Insight: Aspect Software
Disaster Recovery – Is Your Contact Center Prepared? With networks airing dramatic and disturbing scenes of inundated Gulf Coast cit… View
Eight Essential Steps to Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness: Aspect Software
For years, the goal of the contact center has been to operate efficiently, keeping costs as low as possible. During the recent economic downturn, c… View
Five Ways to Optimise Your Workforce for Customer Contact in the Social Media Market Place: Aspect Software
How do organisations compete in the social media saturated, mobile marketplace? The challenge is to interact with customers more flexibly and effic… View
Four Reasons Proactive Customer Care Means Customer Loyalty: Aspect Software
Too often contact centers are seen purely as cost centers. When companies bring down contact resolution time they push up agent productivity and sa… View
How Energy Companies Can Improve Customer Satisfaction: Aspect Software
How energy companies can improve customer satisfaction in target areas by listening more effectively to deliver rapid and maximum effectiveness. … View
Integrated vs. Unified (UC): Five Reasons Why Contact Centres Must Get Unified; Aspect Software
Imagine your contact center as a jigsaw puzzle, but each of the pieces has been provided by a different puzzle maker. One created the automatic cal… View
Obsolescence of CTI against Unified Communications (UC): Aspect Software
Contact center technology is ever evolving to meet the rapidly changing demands of consumers and businesses. Computer telephony integration (C… View
Open Standards in the Contact Centre: Why You Should Care: Aspect Software
SIP...HTML...VoiceXML...SOAP... You hear these acronyms and many more bandied about with great frequency. But what do they really mean and why shou… View
Optimising the Collections Process: Aspect Software
Consumer debt has ballooned to record levels, topping $11 trillion in the U.S.1 A rising number of consumers face a precarious balancing act, force… View
Performance Optimisation: Aspect Software
If your operations are comparable to those of the typical multi-channel contact center, you’re currently spending 60 to 70 percent of your bu… View
Seven Things to Consider When Developing a Unified Communications Strategy: Aspect Software
To boost competitiveness and improve business performance in today’s global environment, more and more enterprises are turning to Unified Com… View
Workforce Management to Workforce Productivity: Aspect Software
If your company wants to remain competitive, then your contact center has to go beyond cost savings and become a revenue contributor. The tradition… View