UK and IrelandAspect Software
Welcome to the Aspect Software subject, the available case studies are displayed below.
Case Studiescase studies rss
Advanced Quality Analysis: Aspect Software: BROCHURE
Analytics-driven quality ensures that your customer-facing resources are focused on what matters to the customer and your company – driving b… View
British Gas Unified IP (UC): Aspect Software
The Company British Gas provides gas, electricity and home repair services to millions of customers in Scotland, Wales and England. Part of the… View
British Gas Workforce Optimisation (WFO): Aspect Software
The Company British Gas Services (BGS) is the largest domestic central heating and gas appliance installation company in the UK, directly emplo… View
Electric Utility Outbound Collections: Aspect Software
The Business Challenge An electric utility company was looking for a solution that would address the following business challenges – all … View
Hilton Reservations Worldwide Workforce Management (WFM): Aspect Software
Efficient staffing for a contact centre that helps maintain a reputation for hospitality The Company Hilton Reservations Worldwide is the c… View
Optimised Collections: Aspect Software: BROCHURE
Optimized Collections delivers a new way to improve collections processes by allocating resources, tracking performance and applying the most effective contact strategies View
Productive Workforce: Aspect Software: BROCHURE
A workforce optimisation solution that ensures consistently exceptional customer experiences Today’s consumers – Consumer 2.0 … View
Turning Social Media into a Customer Care Channel: Aspect Software: BROCHURE
Aspect transforms social media into a true customer care channel, bringing it in line with customer experience and service best practices and workf… View
Unified Outreach: Aspect Software: BROCHURE
Unified Communications Application for the Debt Recovery View