All Trunks Busy (ATB)

Welcome to the All Trunks Busy (ATB) subject, the available knowlege bank articles are displayed below.

Knowledge Bankknoweldge bank rss

Also known as 'busy' or 'engaged' tone View

Also known as All Lines Busy. This occurs when all trunks or lines are occupied or busy with a call in progress. The call treatment for the cal… View

This occurs where lines are intentionally 'busied', reducing the number of incoming lines for callers. The call treatment is the busy… View

Blocked calls can be the result of back busy or ACD configuration. With regard to the latter, ACDs can be configured to block calls when a cert… View

Call treatment refers to how a caller is treated having made a call. In this sense it means was the call: Answered Queued until a… View

Here are some of the key dimensions of an incoming call Call >> Network … View

It is important to understand the utilsation of lines to ensure callers do not receive a busy signal. Line utilsation reports will identif… View

This ACD report provises information on all liners being full. See other ACD Reports; ACD Group Reports ACD Agent Group Repo… View

Abandoned calls are readily identifiable from your ACD, however, the level of callers who receive a 'busy' or 'engaged' signal is g… View