After Call Work / Wrap - ACW

Welcome to the After Call Work / Wrap - ACW subject, the available white papers are displayed below.

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Global Contact Centre Benchmarking: Summary Report 2012: Dimension Data

The 15th Year of the Global Benchmarking report View

Productivity ACD Reporting Matrix

The document provides an overview of the key productivity measures View

Schedule Adherence ACD Reporting Measures

Provides an overview of the Key adherence measures to monitor View

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