Welcome to the Adherence to Schedule subject, the available knowlege bank articles are displayed below.
Also known as Schedule Adherence Call center schedule adherence is a common metric used in the call center to determine whether or not call cen… View
What happens when it is not going right? Yes, you start to count your heads! As long as you are in control of your variables and can understand… View
This refers to either a situation where the agent is absent or in work but logged-off the telephone system. Whilst agents are in work it is goo… View
This refers to a state in which the agent is logged onto the telephone system. Once logged-on, agents are able to move into one of… View
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