ACD Reports

Welcome to the ACD Reports subject.

ACD Reports is in the Technology: Management Information Systems (MIS) category. - View all

Knowledge Bankview more…knowledge bank rss

ACD Custom Reports

With any ACD or MIS reporting suite, you will find a plethora of reports available. Generally these are raw reports from the system, which then nee… View

Agent Analysis for ACD Agent Group Report

This ACD report provides analysis of the agent's overall performance by ACD session. Agent Summary See other ACD Reports… View

Agent Analysis for ACD Agent Group Report - Comparison

This ACD report provides analysis of Agent 1 and Agent 2's overall performance. See other ACD Reports; ACD Group Re… View

White Papersview more…white papers rss

Productivity ACD Reporting Matrix

The document provides an overview of the key productivity measures View

Schedule Adherence ACD Reporting Measures

Provides an overview of the Key adherence measures to monitor View

Telephony ACD Reporting Measures & KPIs

Provides an overview of key telephony reporting measures View

Toolkitsview more…toolkits rss

ACD Custom Reports 1

Content for your own designer ACD custom reports. … View

ACD Custom Reports 2

Content for your own designer ACD reports … View

ACD Custom Reports Hierarchy

When developing custom reports you will need a whole hierarchy from agent level to call centre level - as per Visio document (you can get Visio Vie… View